Delivery Fees: Delivery fees are calculated based on the size and weight of your order as well as the destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and then included in the total price of your order. Changes made to the delivery address after placing an order may incur additional charges which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor.
Delivery Time: Typically, orders will be dispatched from our warehouse within 2 business days of successful processing. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.
We do not accept any liability for any loss, theft or damage to the products after delivery.
Delivery Methods and Locations: We currently only use Australia Post for all deliveries nationwide. Delivery is to a ground floor; if the delivery is in a multi-story building, the delivery company will not travel past the ground floor front door.
If the delivery courier is unable to complete the delivery, for whatever reason, they may leave a card at the address you have provided, and you will need to pick up the delivery from an Australia Post outlet.
We apologise as we are not able to accept orders for international delivery at this time.
Delivery Failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges incurred in the attempt of getting your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.
Read the rest of our Terms and Conditions here.