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Returns and Refunds

 

30 Day Returns: We want you to love the products you buy from us. If you change your mind, you may return it to us within 30 days of the date you received it, no questions asked.

Please note that change of mind returns are only accepted on standard items and not personalised items.

You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.

If you would like to issue a return, please lodge a return request via the 'My Account' page, find the order in question and click on ‘Return Items?’ next to that order. Alternatively, you can contact us with your name and order number and our customer care team will arrange the return for you.

Items returned must be in 'as-new' condition and still in their shrink-wrapped packaging. This means you have not used, assembled, damaged, washed, laundered or unwrapped any of the items. We pack your goods in a clear shrink-wrapped film so that they can be inspected without having to be unwrapped.

Please return items secured in their original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item.

Non-returnable items excluded from all change of mind returns include:

  • Products described as "personalised"
  • Personalised items
  • Gift Cards
  • Orders for commercial or non-domestic use

Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will process your request. If you have requested store credit or a full refund, we will provide you with an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse.

Damaged in transit: Unfortunately, items are occasionally damaged in transit.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage and contact us as soon as possible, ideally within 2 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that best suits you.

If we require you to return the product to us, we will pay the cost of the return.

Wrong item delivered: Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 2 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick-up and return of the incorrectly shipped item at no cost to you.

 

Read the rest of our Terms and Conditions here.